Managed Support Services is our main focus: we offer a wide range of maintenance and technical support capabilities and expertise, and state-of-the-art operational techniques. We undertake both preventive and corrective maintenance contracts, including spare parts coverage, 24×7 Helpdesk, online problem logging and tracking, structured service delivery system, and comply to ITIL Service Delivery methodology. We have maintained some of the largest and some of the smallest projects undertaken in this country.
Managed Support Services is about planning, development, deployment and management of ICT assets, knowledge, skills and field resources. It often guides the development, implementation and delivery of services levels and skill-based programs, and assists to minimize downtime and optimize uptime and plays a crucial role in providing value to end-users and stakeholders.